Privacy Policy

1. Information We Collect

We collect the minimum information necessary to provide the Service:

• Email address (for account registration and label delivery)
• Shipping addresses (sender and recipient) entered when creating labels
• Package details (weight, dimensions) for rate calculation
• Payment metadata from Stripe and Paymento (we do not store card numbers or wallet keys)
• Basic usage data (pages visited, errors) for service improvement

2. How We Use Your Information

• To create and deliver your shipping labels
• To send your label PDF and tracking number by email
• To process payments and maintain account balances
• To respond to support requests
• To detect and prevent fraud

3. Third-Party Services

We share shipment data (sender address, recipient address, package details) with ShipEngine and the relevant carrier to generate your label. Payment processing is handled by Stripe (cards) and Paymento (crypto). Each of these providers has its own privacy policy governing how they use your data.

4. Data Retention

We retain shipment records for up to 3 years for compliance and support purposes. You may request deletion of your account and associated data at any time by contacting support. Labels that have been submitted to carriers cannot be deleted from carrier systems.

5. Security

We use industry-standard encryption (TLS) for data in transit and encrypt sensitive fields at rest. Passwords are hashed using bcrypt and are never stored in plain text. We do not store cryptocurrency wallet keys or payment card numbers.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact our support team.

7. Cookies

We use a single session cookie for authentication. We do not use tracking or advertising cookies. No third-party analytics scripts are loaded.

8. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes via email. Continued use of the Service constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or requests, please contact us through the support channel listed on our website.